Return & Cancellation Policy

Last Updated: January 2026

At The Solvian Foundation

Every contribution you make directly supports real people and urgent community needs.

Because donations are immediately allocated toward verified campaigns and essential resources, returns and cancellations work differently from regular online purchases.

This policy explains how cancellations and refunds are handled on our platform.

Nature of Contributions

All contributions made through our platform are voluntary donations, not retail purchases.

Once a donation is made:

• Funds are used to procure essential products or supplies
• Resources are arranged for delivery to verified NGOs
• Campaigns begin execution quickly

For this reason, most donations cannot be returned or cancelled.

Cancellation Policy

Before Processing

You may request cancellation only if:

• The donation has not yet been processed, and
• Procurement or delivery has not started

Requests must be made immediately after the transaction.

After Processing

Once any of the following has occurred:

• Products are purchased
• Logistics are arranged
• Items are delivered

Cancellation will not be possible, as the resources are already committed to beneficiaries.

Refund Policy

Refunds are considered only in special circumstances such as:

• Duplicate payments
• Incorrect amount charged
• Technical or payment gateway errors
• Failed transactions where money was deducted but donation not completed

Refunds are NOT applicable for:

• Change of mind
• Completed donations
• Delivered resources
• Dissatisfaction after impact execution

Refund Request Process

To request a refund, please email us with the following details:

• Full name
• Registered email or phone number
• Transaction ID
• Date of donation
• Reason for refund

Send your request to:
thesolvianfoundation@gmail.com

Requests must be submitted within 7 days of the transaction.

Refund Timeline

If approved:

• Refunds will be processed within 7–10 business days
• The amount will be credited back to the original payment method

Processing time may vary depending on your bank or payment provider.

Replacement of Items

In product-based campaigns:

If a specific item becomes unavailable or impractical, we may:

• Replace it with an equivalent item of similar value, or
• Allocate it to the most urgent need within the same campaign

This ensures beneficiaries receive timely support without delays.

Transparency Commitment

Even though donations are non-returnable, we ensure:

• Verified NGOs
• Direct product delivery
• No cash transfers
• Photo and video updates
• Impact reporting

Your contribution always reaches where it’s needed most.

Need Help?

We’re always happy to assist you.

Email: thesolvianfoundation@gmail.com
Phone: +91 83939 69680
Website: https://www.thesolvianfoundation.org